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WARRANTY

Exterior Elements furniture residential warranty is a limited warranty that is valid from the date of purchase to the original purchaser with proof of purchase (original itemized sales receipt with the date of purchase). This limited warranty covers RESIDENTIAL FURNITURE FOR NORMAL RESIDENTIAL USE.

Proper maintenance including routine cleaning, maintenance and tightening of all screws and bolts, replacement of worn glides, lubrication of mechanical parts and removal of products in severe climates and high winds is required

to keep this warranty in effect.

WICKER 

  • The woven resin wicker warranty is valid for 3 years from the date of purchase against abnormal discoloration and/or fading due to defects in raw materials. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered. Unraveling due

     to normal wear and tear is not covered.


EXTRUDED ALUMINUM FURNITURE

  • 5 Years Structural / 3 Years Weaving or Finishing Limited Warranty

  • Warranty for extruded aluminum frame collections for 5 years against structural failure and 3 years finishing against peeling, cracking or blistering from the date of purchase. Scratches and chips resulting from normal

      wear and tear are not covered.

  • WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.


WICKER WOVEN FURNITURE (Sling with Aluminum Frame Furniture)

  • 3 Years Structural / 3 Years Weaving or Finishing Limited Warranty

  • The Ratana warranty for wicker woven collections is valid for 3 years from the date of purchase against structural failure and abnormal resin discoloration or fading due to defects in raw materials.

  • Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other cause are not covered. Unraveling due to normal wear and tear is not covered.


SURFACES WARRANTY (Table Top/Table Base)

  • 3 Years Limited Warranty

  • The Ratana surfaces warranty covers 3 years for Aluminum Top and Aluminum Base against structural failure

      from the date of purchase. It applies to finish and weaving against peeling, cracking, or blistering. WARRANTY

  • DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.


CERAMIC TOP

  • 2 Years Limited Warranty

  • The Ratana warranty covers CERAMIC TABLE TOPS against structural failure for 2 years from the date of

  • purchase. It applies to finishes against peeling, cracking or blistering.

  • WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.


UMBRELLA

  • 1 Year Limited Warranty: Umbrella / Umbrella Base / Hardware & Parts / Outdoor Cushion 

  • Umbrella / Umbrella Base - The Ratana warranty for umbrella is valid for 1 year from date of purchase against manufacturing defects in materials and workmanship.

  • 3 years limited warranty from date of purchase on those with Fiberglass ribs against breakage in stable climate conditions. Umbrella damage caused by wind conditions is not covered. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered.


  • In windy conditions, it is recommended that umbrellas be closed, removed from their base and stored or laid horizontally. To ensure the stability of your umbrella, please observe proper placement, and use sufficient weight base.

  • The Ratana umbrella base warranty covers 1 year against manufacturing defects in materials and workmanship from the date of purchase. Rust is a natural part of the aging process of all steel or iron-based materials and is not covered under the warranty.

  • Hardware / Parts and Components - The Ratana warranty covers parts, hardware and components (e.g. seat straps, leg glides, and adjustable legs) for 1 year from the date of purchase against manufacturing defects in materials and workmanship.  


OUTDOOR CUSHION (sling and fabric

  • The Ratana outdoor cushions warranty covers against manufacturing defects for 1 year from the date of purchase.

  • Fading and/or discoloration of fabrics or slings resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other cause are not covered.

  • Mildew will grow on dirt, dust, pollen and other organic matters on fabric covers; this is not covered by warranty. The softening of cushions or foams is part of the normal wear and tear process and is not considered defective.

  • Shrinkage of covers due to improper cleaning procedures will void the warranty.


SLING FABRIC

  • 2 Years Limited Warranty

  • Textilene Sling/Padded Sling -  covers 2 years against manufacturing defects in materials and tearing from the date of purchase Different variations in construction (i.e different types of yarns and varying numbers of yarns in the warp and fill.) may affect sag and sag recovery. Warranty does not cover such variations in sag and sag recovery.

  • Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered.

  • Fabric is warranted only to the extent of the warranty provided to Exterior Elements Ltd by its fabric suppliers.


WINTER STORAGE
During the winter months, all outdoor furniture should be stored indoors in an upright position to allow for proper water drainage, serious structural damage caused by freeze or ice damage is not covered by warranty.

WARRANTY CLAIM
Warranty claims require digital photos of the damage to substantiate the warranty claim or inspection by a sales representative. Both original sales invoices and delivery receipts showing purchase date and terms of sales must be submitted for warranty claim.

At Exterior Elements sole discretion, We will repair or replace any item that meets the above criteria. Exterior Elements may discontinue any component parts such as fabric, paints, or finished products at any time. If the style has been discontinued and replacement is necessary, Exterior Elements will replace with any style and finish that most closely matches the returned item. 

Exterior Elements is not responsible for incidental or consequential damages, which may vary in some states. In no event shall Exterior Element's responsibility exceed the value of the replacement products. Warranty service of any kind does not extend the warranty period.


IF Exterior Elements APPROVED THE REPLACEMENT, THE WARRANTY PERIOD REMAINS UNCHANGED STARTING FROM THE ORIGINAL DATE OF PURCHASE. Warranty service of any kind does not extend the warranty period.
The terms of this warranty are subject to change without notice.


LIMITATION OF DAMAGES: THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS: ORAL, WRITTEN, EXPRESSED OR IMPLIED. IN NO EVENT WILL RATANA BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING FROM THE USE OR INABILITY TO USE THIS PRODUCT.  

EFFECTIVE: July 20, 2020

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